PRIVACY POLICY
- Introduction
This Privacy Policy describes how personal data is collected, used, and protected by the Service Provider in connection with the use of its services and websites.
The Service Provider is committed to protecting personal data in accordance with:
- Regulation (EU) 2016/679 (GDPR)
- applicable Hungarian laws
- and relevant international data protection standards
—
- Data Controllers
The Services are provided by:
- Dream Wedding & Concierge Co. LTD (Thailand)
- Book Your Dream Wedding KFT (Hungary, EU)
Depending on the nature of the service, one or both entities may act as independent or joint data controllers.
—
- Scope of Data Processing
Personal data may be collected when:
- submitting an inquiry or contact form
- booking a consultation
- requesting an offer
- purchasing decoration services or products
- communicating via email, WhatsApp, or social media
—
- Categories of Personal Data
The Service Provider may process:
- name
- email address
- phone number
- country/location
- wedding/event details (date, budget, preferences)
- billing details (name, address, payment data)
- communication content
- technical data (IP address, browser, cookies)
—
- Purpose of Data Processing
Personal data is processed for:
- communication with Clients
- providing consultations and offers
- organizing and delivering services
- processing payments and invoicing
- managing bookings and third-party services
- improving services and user experience
- handling complaints and legal claims
—
- Legal Basis
Processing is based on:
- consent (Article 6(1)(a) GDPR)
- contract performance (Article 6(1)(b))
- legal obligations (Article 6(1)(c))
- legitimate interest (Article 6(1)(f))
—
- International Data Transfers
Due to the international nature of the business:
- personal data may be transferred outside the EEA
- including to Thailand and third-party providers
The Service Provider ensures appropriate safeguards, including:
- contractual protections
- internal data protection measures
- use of trusted service providers
—
- Third-Party Service Providers
Personal data may be processed by third parties, including:
- payment providers (e.g. Stripe)
- IT and hosting providers
- analytics tools
- communication platforms
- social media platforms
These providers act under their own privacy policies.
—-
- Payment Processing
Payments may be processed via Stripe or bank transfer.
The Service Provider does not store full payment card details.
Stripe processes data according to its own privacy policy.
—
- Data Retention
Personal data is retained only as long as necessary:
- inquiries: up to 6 months
- contracts: up to 5 years
- invoices: up to 8 years (legal requirement)
—
- Data Security
The Service Provider applies appropriate technical and organizational measures to protect personal data.
—
- Rights of Data Subjects
Clients have the right to:
- access their data
- request correction
- request deletion
- restrict processing
- object to processing
- request data portability
Requests can be submitted via email.
—
- Complaints
Clients may lodge a complaint with:
- their local data protection authority
- or the Hungarian supervisory authority
—
- Contact
For data protection inquiries:
Email: wecare@luxellance.com
—
- Cookies
The Website uses cookies to:
- ensure proper operation
- analyze usage
- improve user experience
Users may manage cookie preferences in their browser.
- Changes
The Service Provider reserves the right to update this Privacy Policy.
The latest version is always available on the Website.
