The Services are provided by the following entities:
The Service Provider operates internationally and may provide services directly or through affiliated entities, subcontractors, or partners, including entities established within and outside the European Union.
The applicable contracting entity depends on the nature of the service, the location of the Client, and the invoicing entity specified in the individual agreement.
The Client acknowledges that services may be provided by either entity or jointly, and agrees that the relevant contracting party will be specified in the individual agreement and invoice.
Website:
www.luxellance.com
A Client is any natural or legal person who uses any service indicated by the Service Provider on the website www.luxellance.com (hereinafter: Website), including but not limited to:
as well as wedding and event decoration services, including but not limited to the design, rental, and provision of decoration items such as plates, glassware, fresh flowers, floral arrangements, centerpieces, bouquets, and the sale of bouquets for special occasions, including the use and rental of reusable silk flowers.
The Service Provider may act either as a direct service provider or as an intermediary between the Client and third-party service providers, depending on the nature of the requested service.
The services of the Website may be used by those Clients who accept these General Terms and Conditions (“GTC”). Please read these General Terms and Conditions carefully. By ordering services, the Client declares that they agree to all provisions of the GTC and consider them binding.
For the purposes of these General Terms and Conditions, Client means any natural or legal person acting in their own name or on behalf of an organization.
By accepting these General Terms and Conditions, the Client declares that they have the legal capacity to use the Service Provider’s services.
If the Client accepts the personalized cost calculation (offer) sent by the Service Provider, a service contract is concluded between the Parties.
The language of the contracts is English.
The contracts do not qualify as written contracts and are not filed, however, the Service Provider sends a confirmation email to the Client regarding the services used and the applicable individual conditions.
The contract between the Parties consists of:
The Service Provider reserves the right to refuse service to any Client at its sole discretion.
The processing of the Clients’ personal data is carried out in accordance with applicable data protection laws, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and Act CXII of 2011 on informational self-determination and freedom of information (hereinafter: Infotv.).
For the purposes of applicable data protection laws, the Services may be provided by entities established within the European Union and in Thailand.
Accordingly, personal data may be processed by one or more of the Service Provider entities acting either as independent data controllers or, where applicable, as joint controllers.
The Service Provider processes and stores the Clients’ personal data for the following purposes:
During the use of certain functions of the Website, Clients are required to provide certain personal data.
The provision of such data is necessary for:
Failure to provide the required data may result in the inability to provide the requested services.
The Service Provider processes personal data on the following legal bases:
The Service Provider handles personal data with a high level of security and implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
Personal data is stored only for as long as necessary for the purposes for which it was collected, or as required by applicable laws.
Personal data may be transferred to and processed by affiliated or cooperating entities located outside the European Economic Area (EEA), including Thailand.
In such cases, the Service Provider ensures that appropriate safeguards are in place in accordance with the GDPR, including:
Clients have the following rights under the GDPR:
Clients may exercise their rights by contacting the Service Provider using the contact details provided.
If a Client believes that their personal data has been processed unlawfully, they have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of their habitual residence, place of work, or place of the alleged infringement.
By using the Services, the Client acknowledges that their personal data may be processed and transferred internationally as described above.
Further details regarding data processing principles and practices are available in the Privacy Policy published by the Service Provider at:
If the Client wishes to order selected wedding, accommodation, concierge, or related services following an online consultation or otherwise, the Client shall specify the exact scope of the requested services to the Service Provider.
The Client may submit a request through the Website by completing the online form or by other means of communication.
Following receipt of the request, the Service Provider shall review the submitted information and may invite the Client to a free online consultation.
During the online consultation:
Following the consultation, the Service Provider shall provide the Client with:
The Client acknowledges and accepts that:
The validity of any offer is 48 (forty-eight) hours, unless otherwise stated.
To secure the requested services, the Client shall:
If the Client fails to:
the offer shall automatically expire without further obligation on the part of the Service Provider.For decoration services, rentals, or product orders submitted through the Website (e.g. bouquets or event items), the Client’s request shall be treated as an inquiry.
The contract between the Parties is concluded upon:
Such confirmation also constitutes the commencement of the Service Provider’s performance.
Following this, the Service Provider shall begin the planning and organization process.
The Client acknowledges that the Service Provider acts primarily as an intermediary in relation to:
The actual services are provided by third-party professional service providers, including but not limited to:
The Client further acknowledges that:
The Service Provider is authorized by the Client to:
unless otherwise agreed.
The Service Provider shall not be held liable for the content of offers provided by third-party service providers, including but not limited to:
If an offer does not meet the Client’s preferences, the Client shall not be entitled to make any claim against the Service Provider.
In addition to intermediary services, the Service Provider may also provide wedding and event decoration services, including:
including but not limited to:
Such services may be provided directly by the Service Provider or through subcontractors.
All modification requests, warranty claims, and complaints related to:
must be addressed directly by the Client to the relevant third-party service provider.
Such claims shall not affect any fees already paid to the Service Provider, and the Client shall not be entitled to reclaim such fees, except as expressly stated in these General Terms and Conditions.
The Service Provider acts as an intermediary and shall not be held liable for:
The Service Provider shall also not be liable for:
If the Client fails to pay the remaining service fees by the payment deadline indicated on the invoice, the relevant bookings may be cancelled by the Service Provider and/or the applicable third-party service providers.
In such case:
If the Client wishes to cancel any service, they must notify:
in a verifiable manner.
Settlement shall be governed by the terms of the respective third-party providers.
The Service Provider shall have no refund obligation, and the Client expressly accepts this.
If payments are made in a currency different from that used by the relevant service provider, any:
shall be borne by the Client and deducted from any refund.
The Client acknowledges that services are also governed by:
and accepts those as binding.
The Service Provider may also provide wedding and event decoration services, including:
For decoration services:
The Service Provider shall not be liable for:
III.3. Order Process
Initial Inquiry
The Client may submit a request through the Website by completing the online form or by other means of communication.
The Service Provider shall review the request and may contact the Client to request additional information and/or invite the Client to a free online consultation.Wedding and Concierge Consultation
The Client may settle the fees for the ordered services using the following payment methods:
For services provided through the European Union-based entity, payment shall be made by bank transfer to the bank account specified in the invoice issued by the Service Provider.
For services provided through the Thailand-based entity, payment shall be made by bank transfer to the Thai bank account specified in the invoice.
The Service Provider may offer the option of payment by credit or debit card via Stripe.
In such cases:
Payments processed via Stripe are subject to:
The Client acknowledges that:
Further details regarding data processing and legal terms related to Stripe are governed by Stripe’s own policies.
The total amount payable includes all agreed service fees unless otherwise stated.
Invoices shall be issued and sent to the Client via email within 5 (five) days following receipt of payment.
Any additional costs related to:
shall be borne by the Client and may be included in the final invoice.
Orders and payments are processed continuously and within the shortest possible time following receipt of payment.
In most cases, processing occurs within 1–2 hours, however delays may occur due to:
The service fee for wedding planning and concierge services shall be the amount specified in the agreement sent to the Client following the consultation.
The fees indicated on the Website for:
are indicative only and provided as general estimates.
The final price of such services is:
The Service Provider shall:
The Client acknowledges that:
The Service Provider:
The Client authorizes the Service Provider to:
Fees related to decoration services, including:
are determined individually based on the Client’s request and specified in the relevant agreement or invoice.
Prices may be affected by:
Such changes are outside the control of the Service Provider, and the Service Provider shall not be held liable for them.
The Service Provider reserves the right to modify pricing where necessary due to:
The Service Provider reserves the right to refuse any order or request at its sole discretion, without providing justification.
The Service Provider also reserves the right to refuse to provide services prior to their commencement.
In such cases:
If the Service Provider is unable to perform its contractual obligations because the requested service cannot be provided, the Service Provider shall:
The Service Provider shall not be liable for any errors, delays, or damages arising from incorrect, incomplete, or inaccurate information provided by the Client.
The Service Provider shall not be liable for damages arising from:
By using the Website, the Client acknowledges and accepts:
The Service Provider shall not be liable for:
All services provided by third parties are subject to separate agreements between the Client and those providers.
In relation to decoration services, the Service Provider shall not be liable for:
The Service Provider shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to:
To the maximum extent permitted by applicable law, the total liability of the Service Provider shall be limited to the total amount of fees actually paid by the Client for the specific service.
Nothing in these General Terms and Conditions shall exclude or limit liability for:
Certain Clients may qualify as consumers under applicable laws, including Hungarian law and EU regulations.
Consumers may have the right to withdraw from a contract without giving any reason within 14 (fourteen) days, subject to the conditions below.
If the Client requests that the Service Provider begins performance before the withdrawal period expires:
For services provided by third-party providers:
Any deposits paid:
For decoration services:
The Client may have warranty rights under applicable laws.
The Service Provider shall only be liable for defects in services directly provided by it.
The Service Provider shall not be liable for defects in services provided by third-party providers.
The Client must notify any defect:
Warranty claims may be enforced within:
After 6 months, the Client must prove that the defect existed at the time of performance.
All content available on the Website(s), including but not limited to:
and any related materials, designs, texts, images, concepts, and databases are protected by copyright and other intellectual property laws.
The Client shall not:
without the prior written consent of the Service Provider.
Any permitted use must include proper reference to the original source.
The Service Provider reserves all rights to:
Clients may submit complaints regarding the Services via:
The Client may submit complaints:
The Service Provider shall:
Where the Client qualifies as a consumer under applicable laws, they may also have the right to seek resolution through consumer protection authorities or alternative dispute resolution bodies in their country of residence.
The Parties shall first attempt to resolve disputes through direct negotiation.
If no agreement is reached, the provisions of the Governing Law and Jurisdiction section shall apply.
Consumers within the European Union may have access to online dispute resolution platforms or local consumer protection bodies, in accordance with applicable laws.
These General Terms and Conditions and any contractual relationship between the Parties shall be governed by and construed in accordance with the laws of Hungary, unless otherwise expressly agreed in writing.
Where the Services are provided by the Thailand-based entity, Thai law may apply to the extent required by mandatory legal provisions.
Any dispute, controversy, or claim arising out of or in connection with these General Terms and Conditions or the Services shall primarily be settled through amicable negotiations between the Parties.
If the Parties fail to resolve the dispute amicably, the dispute shall be submitted to the competent courts of Hungary, unless otherwise required by applicable mandatory laws.
The Service Provider reserves the right to initiate legal proceedings before:
at its sole discretion.
Nothing in this clause shall limit the rights of consumers under applicable consumer protection laws, including the right to bring proceedings in their country of residence where such rights are mandatorily provided by law.
To the fullest extent permitted by applicable law, the Service Provider excludes and limits its liability as follows:
The Service Provider shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:
arising out of or in connection with the use of its Services.
Where the Service Provider acts as an intermediary between the Client and third-party service providers (including but not limited to hotels, villas, tour operators, wedding vendors, and other suppliers), the Service Provider shall not be liable for:
The contractual relationship for such services is established directly between the Client and the relevant third-party provider.
In relation to decoration services, including but not limited to:
the Service Provider shall not be liable for:
All rented items remain the property of the Service Provider unless otherwise agreed in writing.
The Service Provider shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to:
The Service Provider shall not be liable for damages resulting from:
To the extent permitted by law, the total liability of the Service Provider arising out of or in connection with any contract shall be limited to the total amount of fees actually paid by the Client to the Service Provider for the specific service.
Nothing in these General Terms and Conditions shall exclude or limit liability for:
